🔄 Refund & Return Policy

We want you to love your purchase. If something isn’t right, we’re here to help.

📅 Return Window

You may request a return or exchange within 7 days of receiving your order.

Requests made after this period may not be accepted.

✅ Eligibility for Returns

To qualify for a return, items must be:

• Unused and in original condition

• In original packaging

• With all tags, labels, and accessories included

• Accompanied by proof of purchase (order number or receipt)

We reserve the right to refuse returns that do not meet these conditions.

❌ Non-Returnable Items

The following items cannot be returned:

• Used or damaged products (not due to shipping)

• Clearance or final sale items

• Personalized or custom-made products

• Hygiene-sensitive items (if applicable)

🔁 Exchanges

If you received:

• A damaged item

• A defective product

• The wrong item

We will gladly offer a replacement or exchange at no extra cost.

Please contact us within 24 hours of delivery with photos of the issue.

💳 Refunds

Once your return is received and inspected:

• Approved refunds will be processed within 5–7 business days

• Refunds will be issued to the original payment method

• Shipping fees are non-refundable (unless the error was ours)

Depending on your bank or payment provider, it may take additional time for the refund to appear.

🚚 Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect

• We recommend using a trackable shipping method

📝 How to Request a Return

To start a return:

1. Contact us with your order number

2. Explain the reason for return

3. Our team will guide you through the next steps

📱 Phone/WhatsApp: [01128292715]